Privacy Policy

Overview

MBR Air Conditioning & Refrigeration FL Corp ("MBR," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit mbracfl.com (the "Site"), how we use it, and the choices you have.

By using our Site or submitting information through our contact or quote forms, you agree to the practices described in this policy.

Information We Collect

We collect information in two ways: directly from you, and automatically as you use the Site.

Information you provide directly:

• Full name
• Phone number
• Email address
• Service address or property location
• Details about your HVAC equipment, project, or service request
• Messages submitted through our quote request form or chat assistant

Information collected automatically:

• Browser type, device type, and operating system
• Pages visited, time on site, and referring URL
• General geographic location (city or region level) derived from your IP address
• Cookie and similar tracking data (see the Cookies section below)

How We Use Your Information

We use the information we collect to:

• Respond to quote requests, service inquiries, and general questions
• Schedule and coordinate service visits at your property
• Provide, manage, and follow up on HVAC services
• Contact you about your appointment, estimate, or service history
• Improve the Site's content, performance, and user experience
• Comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

Third-Party Services

We use a small number of trusted third-party services to operate the Site. These services may receive or process your information as part of delivering their function:

• Form processing — FormSubmit.co: When you submit our quote or contact form, your submission is transmitted to and processed by FormSubmit.co, which delivers it to our business email. Please review FormSubmit's privacy policy for details on how they handle form data.
• Chat assistant — third-party AI provider: If a chat assistant is available on the Site, messages you send may be processed by a third-party AI service provider. Chat conversations may be reviewed to improve service quality and accuracy.
• Website analytics — Google Analytics: We use Google Analytics to understand how visitors use the Site. Google Analytics collects data using cookies and may transmit aggregated usage data to Google's servers. See Google's Privacy Policy for more information.

We do not authorize these third parties to use your personal information for their own marketing purposes or for any purpose beyond providing services to us.

Cookies & Analytics

The Site uses cookies — small text files placed in your browser — to support analytics and improve your experience. We use the following types:

• Essential cookies: Required for basic Site functionality.
• Analytics cookies: Set by Google Analytics to collect anonymous usage statistics such as page views and session duration.

How to manage or opt out:

• You can disable or delete cookies through your browser settings. Note that disabling all cookies may affect some Site features.
• To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

We Do Not Sell Your Information

MBR Air Conditioning & Refrigeration FL Corp does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy — including providing and following up on HVAC services, maintaining accurate business records, and complying with applicable legal, tax, or regulatory requirements. When information is no longer needed, we dispose of it securely.

Children's Privacy

This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted personal information through this Site, please contact us at info@mbracfl.com and we will delete it promptly.

Florida Residents' Rights

If you are a Florida resident, you may have certain rights regarding your personal information under applicable Florida law, including the right to:

• Know what personal information we hold about you
• Request a copy of your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to certain exceptions (such as retaining records required by law)

To submit a request, contact us using the information in the section below. We will respond within a reasonable time and may need to verify your identity before we can fulfill your request.

Data Security

We take reasonable technical and organizational measures to protect the personal information you provide from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to avoid submitting highly sensitive personal or financial information through web forms.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. If we make material changes, we will take reasonable steps to make you aware — for example, by posting a notice on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

The current effective date is June 13, 2026.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or wish to request access to or deletion of your personal information, please reach out: